Frequently asked questions
Everything you need to know before getting your planner.
No. Lucid runs in your browser: phone, iPad, laptop, Android, Chromebook. Any device, any screen size. Nothing to download.
You need an internet connection to sync your data between devices. Between syncs, the planner works offline. Your entries are saved locally and sync automatically when you reconnect.
No. Your planner data is encrypted, stored in the EU, and belongs to you. We use strong security to protect your data and sync it between your devices, and we will never sell or share your data with anyone. Your planner is yours.
Your cover locks over it, just like closing a physical diary. Your focus stays between sessions. Nobody sees your plans unless you open the planner yourself.
Your data is exportable at any time. Our terms guarantee a minimum of 12 months of continuous access from your date of purchase. If we ever discontinue the service, we will provide at least 90 days advance notice and a full data export.
Yes. EUR 19.99, once. Free updates for the lifetime of the product. No subscription, no recurring charges. You own it.
No paper printed, no shipping, no packaging, no landfill. A digital planner that never runs out of pages and never gets thrown away.
We offer a 14-day refund window under EEA distance selling regulations, provided the service has not yet been accessed. After access, digital products are non-refundable except where required by applicable consumer protection law. Just reach out at lucid@arcticbit.is.
Still have questions?
Drop us a line at lucid@arcticbit.is and we will get back to you.